About Insite

 

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  • Become a JHinsite™ member for direct access to the James Hardie Research & Development advanced technical support team. Access exclusive online tools, product information, technical and educational content all in one place.  Building design streamlined for the Architect, Engineer, General Contractor and Envelope Consultant.

Contact Us

  • By Phone
    • Exclusive live technical support 9am-4pm Pacific time for Insite members
    • Voice Mailbox call back same day
  • Live Chat
    • Chat with the JHinsite™ team for quick questions while multi-tasking, or on the go
    • Hours vary – check chat window for availability
  • Design Guidance
    • Email
      • Basic email inquiry, attach details or sketches
      • Inquiry & response stored in your insite mailbox
    • Technical Service Request
      • Detailed technical inquiry for written fastening advice on JH products
      • Or, information/applications and structural requirements not published in our technical literature

Product Information

  • Browse products for description, dimension, texture, color
  • Browse product regional availability by member zip code, or customize your zip code for product availability in your project geography
  • Quick links to Technical Literature, CAD/BIM files

Technical Literature

  • One stop shop for all your technical literature needs
  • Browse Technical literature for a specific product by category
    • Includes 3-part spec, Fire Resistance, Technical Bulletins, ICC-ES Reports, Technical Data Sheets and more
  • Browse Technical literature by a specific Subject Area for a broad view over the entire product line
    • Includes Alternative Design, Continuous Insulation, IECC, Sustainability, WUI and more
  • Technical Briefs
    • Exclusive to insite members, detailed treatment of performance and design related technical and topics

CAD Details/ BIM Assemblies

  • 2-D CAD – DWG, PDF, SHX, CTB files available for download
  • 3-D BIM – Product Assemblies available for download (under development)

Sustainability

  • Information on JH contribution to sustainability programs, IECC compliant wall assemblies, thermal performance,

Multimedia

  • Photo Library
    • Browse Contemporary or Traditional Design styles by product
  • Video Library
    • Browse product performance and educational building science video content

Training

  • Browse James Hardie AIA Presentation Overviews
  • Schedule an AIA Lunch & Learn presentation at your office

Alternative Design

  • Browse alternative design options exclusive to insite members

Online Tools

  • Quickly find and download technical solutions: 1-hr & 2-hr fire resistant walls assemblies, receive LEED information, bundled fastening solutions for furring and cladding installed over continuous insulation
  • Basic Wall Fastening Selector
    • Fastener & spacing configurations based on user input
  • Fire Wall Selector
    • 1-hr & 2-hr fire resistant walls assemblies based on user input
  • Sustainability Rating Request
    • Receive a LEED letter in your insite mailbox complete with relevant shipping distances from raw material site, to manufacturing site, to job site by product
  • Advanced Wall Fastening Tool – Cladding Over Continuous Insulation (under development)
    • Quickly find and download complete fastening solutions for cladding installed over continuous insulation/gypsum sheathing with wood or steel furring. includes both cladding fastening to furring, and furring fastening to framing to meet your projects wind design needs
    • Off-stud Panel edge solutions available to optimize panel layout vs. framing for select wall and wind load conditions (under development)
  • Site Specific Warranty Request
    • Receive a letter in your insite mailbox indicating the basic terms of the James Hardie product warranty along with the project name and address and a copy of the full warranty

JHInsite™ Mail

  • Your own mail box to send and receive email to the JH insite team (compatible with Outlook)
  • Storage of all your insite communication by reference number per inquiry

Project Library

  • Keep record of all your on-line tool solutions, downloads, literature, and email by project
  • Create a project and tag any solution, download, or communication to that specific project
  • Store all your project specific JH insite generated interactions in one easy location for reference and communication

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Please contact James Hardie representative on
1-888-J-HARDIE(1-888-542-7343) for more information.